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2019 Speakers

Here are a few more details about the incredible speakers we had at the 2019 Return Revolution Conference!

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Graham Best

Co-Founder and CEO of ReBOUND

Graham has spent the best part of his 30 year career in roles which are connected to supply chain software in some way or another. But fast-track to 2013 and that’s when things get really interesting…


Five years ago, Graham and his business partner set-off on a journey to address an industry-wide problem that struck them as grossly underserved – eCommerce Returns.


With a small but mighty team and grand ambitions to become THE most adopted returns platform for online retail returns, ReBOUND soon attracted leading brands and innovative carriers who identified with ReBOUND’s philosophy of offering shoppers a wider choice of return method and ultimately a better buying experience. ReBOUND calls it; the returns revolution.


With the likes of ASOS and Wiggle on board in their first year and now with 500 brands on the platform, ReBOUND continues to positively disrupt the online retail industry and in recognition of these achievements as CEO and entrepreneur, Graham was awarded the EY Midlands Disruptor of the Year title in 2018.

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Phil Smith 

Co-Found and CTO of ReBOUND

You only get one really good idea in life. Phil's was in 2013 when he spotted an opportunity to improve the way the world returns. ReBOUND is now the market leading returns platform for online retailers and as Chief Technology Officer, he is responsible for the transformation and vision of the online platform.

They have created a market for returns at ReBOUND and having experienced rapid growth over the last 5 years, his focus for the business is ensuring ReBOUND are continually innovating and evolving to keep up with the retail industry and shopper behaviour around the world.

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Charles Brewer

CEO at Click & Connect , ex CEO at DHL eCommerce

Most recently Charles was the global CEO of DHL eCommerce, a division of Deutsche Post DHL Group, which he joined in 1984. In his role, he led a global team responsible for developing solutions for the e-commerce sector, responsible for more than 30,000 employees and customers on all continents.


Charles Brewer is currently the CEO and founder of Click and Connect, a boutique consulting firm. Click and Connect helps companies address the exciting, but very challenging environment we operate in today. With accelerated e-commerce growth, rapidly changing consumer demands, disruptors at every turn and continued shifting business economics, we help companies to drive profitable growth whilst addressing these market shifts.

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Callum McKeefery

Founder and CEO of

​​Callum McKeefery is a true entrepreneur that has a passion for eCommerce and customer service. was founded by Callum in 2010, acting as developer, designer, and salesman in its early days.

He built to put clients at the heart of everything he does, to help businesses monitor and grow their online reputation through the power of genuine feedback. has grown to be a leading player in the review space with over 8,000 clients and offices in the UK, USA and Australia.

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Scott Barker

Head of Customer Service at Missguided

A Supply Chain Professional, Scott has over 21 years of hands on experience in Customer Service, Contact Centre and Operational Management,  holding senior positions across a number of sectors including Telecoms and Retail. As the Head of Customer Service for Missguided, Scott has direct accountability for the customer journey across all territories, which includes managing the post sales Customer Experience. A key element of the Supply Chain team within Missguided, Scott’s team is well versed in taking the Voice of the Customer, and using this insight to shape amongst other things the returns and delivery strategy within the business. 

During his career Scott has successfully delivered Voice of the Customer/Customer Satisfaction improvements, Business and Digital change programs, and is currently leading a business wide Returns project that will deliver significant enhancements to Missguided customer experience.

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Rebecca Holland

Head of Operations at Fanatics

Rebecca looks after Fanatics brands operations for anywhere apart from the US. Key roles include, look after planning, production, sales order management, customer account management, 3PL management and logistics with a team of 7. 


Rebecca previously worked at The Hut Group and managed operations for a beauty subscription acquisition called glossy box. 


Before that Rebecca worked at Kellogg managing European Supply of their bran products, then started her career as a nestle Supply Chain grad. 

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A.J. Hernandez

President & CEO at Skypostal

A.J. has been in the international logistics industry since 1987.  In 1992 he developed SkyBox, a B2C cross-border shopping service for Latin American shoppers.  After selling SkyBox to Lan Airlines in 2001, he founded SkyPostal.  SkyPostal quickly became a leading private mail and parcel delivery network in Latin America.  A.J. is regarded as an industry expert in cross-border e-commerce package delivery into Latin America especially in the very complex Brazilian market.


Brody Buhler

Global Managing Director, Post and Parcel Industry at Accenture

Brody Buhler is the global managing director of the Accenture parcel and postal industry group. He leads a team of over 2,300 post and parcel consultants working at over 40 major parcel and postal clients around the globe, helping them to achieve high performance.

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Andrew Starkey

Head of e-Logistics at IMRG

Andrew Starkey is the principal and managing director of the strategic e-retail logistics consultancy Spiral4…  founded on his 40 year in the world of parcels and postal logistics in the commercial sector and regulatory environment. He is a long-standing member of the Chartered Institute of Logistics and Transport and a recognised expert on the UK postal and e-retail home delivery markets, authoring many definitive reports, surveys and indexes. He is retained by IMRG, the UK e-retail trade association, as its Head of e-Logistics, advising the organisation and its members on this crucial aspect of online shopping.

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Laurel Wolfe

VP of Marketing at Klarna

Laurel is responsible for US and UK marketing at high-growth fintech Klarna. Prior to joining Klarna, she spent many years at leading payments technology vendor Verifone looking after their EMEA marketing activity. Laurel has 15+ years international marketing leadership experience across tech and financial services - producing award-winning campaigns, achieving commercial targets and winning new business along the way. Laurel is a proud alumna of the University of Texas and their prestigious creative advertising programme.

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Felix Winckler

Co-Founder and CCO of Reflaunt

Bio coming soon!

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Martin Price

Logistics Manager at Gymshark

Martin has been working in Logistics for over 16 years, starting at TNT as an Account Manager and after 7 years moving to DHL ,where he did numerous roles as an Account Manager, Major Account Manager, Area Sales Manager and Head of Ecommerce Business Development over a 9 year period.


As a Major Account Manager Martin gained the Gymshark business for DHL to ship their product worldwide to consumers and built a very strong relationship supporting Gymshark in their early days and through their recent growth.


The opportunity came for Martin to become the Logistics Manager at Gymshark to build a team to be responsible for the Final Mile couriers worldwide, to provide Gymshark’s customer a world class proposition and future innovation and tech.

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